After ten years of hardships

After ten years of hardships, the dawn of success has finally shone on my e – commerce business. The persistence that was once ridiculed and the data and plans that I faced alone in the late – night hours have become my most precious wealth today.

Once, in order to create a household product made of environmentally – friendly materials, our whole team spent months looking for suitable raw material suppliers. There were countless negotiations and sample tests. We rejected those low – quality but low – cost materials, even though it meant a significant increase in cost. At that time, many people didn’t understand and thought we were stupid. In the highly competitive e – commerce market, they believed this would make us lose our price advantage. But we firmly believed that only by providing high – quality products could we truly win the hearts of consumers. When this product was finally launched, there were a flood of favorable comments. Consumers praised its quality and environmental protection concept. At that moment, I knew our persistence was right.

As the company has gradually expanded, I have more time and resources at my disposal, but I haven’t slackened at all. Because I know that this success doesn’t only belong to me, but also to those partners who have fought with me and to my family who have always supported me silently. Every time a new product is launched and every time a marketing activity is successful, what I see is not just the increase in sales volume and profit, but the smiles of countless consumers because of our high – quality products and services. That is the best reward for our perseverance.

Once, there was a malfunction in our logistics distribution system, which led to a large number of orders being shipped late. Facing consumers’ inquiries and complaints, we didn’t choose to hide or shirk. Our customer service team worked overtime to communicate with consumers, informed them of the situation truthfully, and provided compensation plans. At the same time, we urgently allocated resources to solve the logistics problem. Although this incident cost us a lot of money, it won the trust of consumers. Many consumers said in subsequent evaluations that it was precisely our honest and responsible attitude that made them decide to become our long – term customers.

Looking back on these ten years, I’m lucky that I haven’t lost myself in the turbid current of false sales. Although we had a very difficult journey during this process, and seeing some peers rising by improper means, I had a brief moment of confusion. But now I understand that commercial success is by no means a momentary opportunistic behavior, but the accumulation of long – term reputation. The sincerity and integrity we have adhered to are like lighthouses, guiding us in the dark market competition and attracting more and more like – minded people, whether they are employees, partners or consumers.

I also often think about how to make more positive changes in this industry. I have begun to engage in advocating industry norms and sharing our experiences, hoping to make more e – commerce people realize that true success is based on the cornerstone of integrity. I’m no longer just a businessman running around for survival and profit, but a participant with the responsibility to guide the healthy development of the industry. Because I deeply understand that when integrity becomes the norm of the whole industry, each of us will be beneficiaries, and our society will be more beautiful because of the healthy development of commerce. Perhaps this is the deepest perception and mission that these ten – year e – commerce career has given me.